Managed Services from Civica

Fundamentally intended to be part of an organisation’s information technology business strategy, Civica’sStrategicSoftware Partnership (SSP) is an innovative Managed Service that enables our clients to reduce costs, improve control and maximise productivity and responsiveness from the investment made in technology. SSP provides organisations with the tools required to proactively control the ICT estate, manage its’ software and hardware assets for their entire life cycle from distribution and installation through to retirement, driving real cost savings whilst still ensuring software licensing compliance.

SSP Service elements

SSP managed service will enable organisations to:

Purchase all software at cost With leading software house accreditations, highly trained software licensing consultants and over 25 years experience of the IT industry, Civica Services can ensure our customers get the right licensing advice. As SSP customers we can also provide cost pricing through our open book policy and price comparison guarantee.

Gain more efficient control of the ICT estate using Civica’s ISS
(a comprehensive Software Asset Management service). Which allows customers to

Gain an accurate picture of the software estate across all devices using our Inventory Management Service
Develop Actual Licence (ALPs) for all software vendors
Identify potential areas of risk and cost reduction across all software vendors.
Maintain control and visibility long term by using the ISS Managed Service to maintain your IT estate long term.

Software Distribution Service SSP provides a highly flexible and powerful software packaging, distribution and application management tool using push and pull technology that automatically distributes all types of applications, as well as updates, patches and changes to the operating system.

Remote Takeover Using the remote takeover capability in conjunction with inventory aspects of ISS will greatly improve the user experience. Providing the support desk team up to date and accurate information on what is happening to the machines in their estate.

TMINUS consulting services Civica’s T-Minus consulting service provides consultants to assist our customers realise the value of their software investment in technology, utilising the Microsoft “T-Minus” proactive engagement process as a framework to move your IT strategy from where you are now to where you want to go. It also helps make ICT a key asset in improving organisational agility through consolidation and rationalisation of the existing infrastructure.

Each element ofSSP is an effective tool in its own right; but combined; SSP provides a managed service that not only simplifies the management of your IT estate, but also guarantees greater efficiencies, clear control paths and an effective roadmap to deliver a long term information technology strategy for your organisation.