Altiris Client Management Suite 7

A Comprehensive, Automated Client Management Solution

What is the AltirisTM Client Management Suite from Symantec?
Altiris Client Management Suite is an easy-to-use product that addresses the lifecycle management requirements of desktop and notebook computers. The suite leverages industry-leading technologies to reduce the total cost of owning client systems. By automating time-consuming and redundant tasks, Client Management Suite minimizes the time and cost associated with deploying, managing, securing, and troubleshooting clients, so organizations can gain maximum visibility into and control of their IT environments.

Key features and benefits

Features	Benefits
Flexible Client Management: Includes everything IT departments need for complete lifecycle management of client systems-all built on the Symantec Management Platform.	Get complete and flexible IT Iifecycle management from a single Web console and database for easier administration and reduced complexity. Easily add solutions that go beyond client systems management- without adding infrastructure or complexity.
Comprehensive client discovery and inventory: Take a complete hardware and software inventory of each client system in an organization.	Gain a comprehensive view of your organization to optimize software licenses, better support end users, and reduce costs associated with operating system deployments and software rollouts.
Industry-leading imaging and deployment: Deploy Microsoft Windows· , Mac OS· , and Linux· with touch-free imaging and provisioning, and migrate new hardware or to the latest version of Windows· with fewer interruptions to users.	Reduce the time associated with imaging and cloning PCs. Reduce support and maintenance costs by deploying standardized and approved hardware-independent images throughout your organization.
Intelligent software and patch management: Intelligently deploy and update software to any PC through targeted, policy-based delivery. Use vendor-provided packages or create conflict-free packages created with Wise technology from Symantec that all conform to the corporate standard.	Reliably deliver up-to-date software when and where users need it, without manual procedures. Whether software is delivered by IT or requested from a self-service portal by users, software and operating systems are current and in a working state to enhance system security and availability.
Flexible remote assistance: Troubleshoot and fix client systems anywhere in the world. Control systems remotely or use real-time systems administration to fix problems without disrupting end users.	Reduce the time and costs associated with troubleshooting and fixing client systems. With flexible options, IT and help desk technicians can rapidly fix problems to improve end-user service levels without having to leave their desks.
Integrated, award-winning technologies: The suite integrates the best features of Symantec Ghost",Symantec pcAnywhere'", Altiris'" Software Virtualization Solution, Altiris'" Deployment Solution, and Wise'" Package Studio technologies from Symantec into a single, comprehensive client systems management tool.	Simplify management and streamline IT administration with industry-leading imaging, remote cont rol, application virtual ization, and software packaging technologies available in an all-in-one IT lifecycle solution.

Business benefits
Altiris Client Management Suite is designed to make IT departments more efficient and reliable so organizations can proactively meet their business needs, By automating low-level functions and setting up repeatable, routine procedures, companies can more efficiently make the connection between human and computing resources. Ultimately this improves alignment between IT and their overall business. The suite reduces the costs associated with owning client systems so IT departments can gain control and focus on strategic business initiatives.

Where to use it
Altiris Client Management Suite is well 'SUited for medium-sized and enterprise organizations in need of an effective solution for managing the entire lifecycle of client systems. The suite provides discovery and inventory, deployment and imaging, software and patch management, and remote assistance capabilities. Unlike competitive products, it offers best-of-breed technologies and superior automation based on a single management platform, making it an ideal solution for eliminating time-consuming, routine, and error-prone manual tasks-thus freeing IT to focus on other important business initiatives.

Usage scenario 1: A government agency in Switzerland recently used the suite to implement the merger of its IT organization with that of another government entity. Because of the suite's advanced software distribution and asset management capabilities, IT was ableto reconfigure 1,200 PCs to support and manage the newly interconnected network with only three staff members.
Usage scenario 2: MedCentral Health System,wanted to update its help desk from a simple ticket-tracking system to a full-service operation. Also, the company was looking for a' solution that would automatically install software and eliminate time-consuming, manual imaging for 1,500 end-user systems and 200 servers spread across 13 offices. Using Altiris Client Management Suite, AltirisTM Helpdesk Solution, and Wise Package Studio ProfessionaL the organization was able to reduce imaging time from as many as eight hours per PC to less than one hour, resolve 2,000 help desk tickets per month with less staff, and eliminate human error with preconfigured, automatically installed applications.
Usage scenario 3: Teachers Credit Union, a financial institution in Indiana, was looking to eliminate application conflicts, automate application deployments, and improve support, With Altiris Client Management Suite and Software Virtualization Solution, the organization was able to run multiple versions of the same application, saving hundreds of hours in implementation time, It was also able to complete its migration to the latest version of Microsoft Windows ahead of time and under budget.